{"id":730,"date":"2026-08-18T15:46:49","date_gmt":"2026-08-18T15:46:49","guid":{"rendered":"https:\/\/coretampack.com\/support-services\/"},"modified":"2026-09-22T03:22:02","modified_gmt":"2026-09-22T03:22:02","slug":"support-services","status":"publish","type":"page","link":"https:\/\/coretampack.com\/ru\/about-us\/support-services\/","title":{"rendered":"Support Services"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"730\" class=\"elementor elementor-730\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94cb436 e-con-full e-flex e-con e-parent\" data-id=\"94cb436\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48ae943 elementor-widget elementor-widget-ketian1-page-header\" data-id=\"48ae943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ketian1-page-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- 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\u7684\u505a\u6cd5\uff08\u00a76.3\uff1a\u53d8\u5316\u7684\u90e8\u5206\u63d0\u5347\u6210\u4e00\u4e2a token\uff09\u3002\n\n    ki_desc_block \u2014 \u6574\u4e2a ph-desc \u6bb5\u843d\uff0c\u63cf\u8ff0\u7559\u7a7a\u65f6\u6574\u6bb5\u4e0d\u8f93\u51fa\u3002\n      \u53c2\u8003\u7ad9 \/feed-back\/\u3001\/about-us\/faq\/\u3001\/privacy-policy\/\u3001\/our-partners\/\n      \u8fd9\u51e0\u9875\u6ca1\u6709\u8fd9\u4e00\u6bb5\uff0c\u7559\u4e2a\u7a7a\u6bb5\u843d\u4f1a\u591a\u51fa\u4e00\u622a\u5916\u8fb9\u8ddd\u3002\n-->\n<div class=\"ki-page-header ph\">\n  <div class=\"container\">\n    <p class=\"ph-breadcrumbs\"><a href=\"https:\/\/coretampack.com\/ru\/\">Coretamp<\/a><span class=\"ph-sep\">\/<\/span><a href=\"\/ru\/about-us\/\">Why Choose Us<\/a><span class=\"ph-sep\">\/<\/span><span>Support Services<\/span><\/p>\n    <h1 class=\"ph-title\">Attentive Support, Perfect Solution<\/h1>\n    <p class=\"ph-desc\">From production to delivery, we control every step to ensure the best quality and service.<\/p>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3887c92 e-con-full e-flex e-con e-parent\" data-id=\"3887c92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29e847d elementor-widget elementor-widget-ketian1-page-support\" data-id=\"29e847d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ketian1-page-support.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- page-support: Support Services \u9875\u9762 -->\n<!-- \u51bb\u7ed3\u81ea\u53c2\u8003\u7ad9\u5f52\u6863 en\/about-us\/support-services\/index.html -->\n<!-- \u4f5c\u7528\u57df\u524d\u7f00\uff1a.ki-page-support -->\n<!-- \u4fdd\u7559\u53c2\u8003\u7ad9\u539f\u59cb\u7c7b\u540d\uff0c\u5185\u5bb9\u4f4d\u7f6e\u6362\u6210 ki_ token -->\n\n<div class=\"ki-page-support\">\n  <div class=\"detail-sections\">\n    <!-- Section 1: Strict SOP Before Shipping -->\n    <section class=\"section\">\n      <div class=\"container\">\n        <h2 class=\"section-h2\">Strict SOP Before Shipping<\/h2>\n        <div class=\"supp-list supp-list-2\">\n          <ul>\n            <li>Check color, material and relevant dimensions of each part<\/li>\n            <li>Check all parts are fully equipped<\/li>\n            <li>Assemble and check parallelism, surface alignment, center distance of each part<\/li>\n            <li>Check full load test run operating normally and then mark, disassemble and clean, polish and disinfect<\/li>\n          <\/ul>\n        <\/div>\n        <figure class=\"content-img\"><img decoding=\"async\" src=\"https:\/\/coretampack.com\/wp-content\/uploads\/2026\/08\/sop-shipping-1024x461.DPXgdpLm_Z1jiVeV.webp\" alt=\"SOP shipping process\" loading=\"lazy\"><\/figure>\n      <\/div>\n    <\/section>\n\n    <!-- Section 2: Replacement Parts -->\n    <section class=\"section\">\n      <div class=\"container\">\n        <h2 class=\"section-h2\">A Good Stock of Replacement Parts<\/h2>\n        <div class=\"supp-list supp-list-3\">\n          <ul>\n            <li>Servo Motors<\/li>\n            <li>Touch Screens<\/li>\n            <li>Cams<\/li>\n          <\/ul>\n        <\/div>\n        <figure class=\"content-img\"><img decoding=\"async\" src=\"https:\/\/coretampack.com\/wp-content\/uploads\/2026\/08\/dji_export_1647331571025-edited-1024x576.CoMYQdnB_KrybE.webp\" alt=\"Factory aerial view\" loading=\"lazy\"><\/figure>\n        <p class=\"callout\">It's all about allowing us to respond to your needs in a fast, cost-effective manner.<\/p>\n      <\/div>\n    <\/section>\n\n    <!-- Section 3: Maintenance & Warranty (split layouts) -->\n    <section class=\"section\">\n      <div class=\"container\">\n        <!-- Maintenance -->\n        <div class=\"split-section\">\n          <div class=\"split-bg\">\n            <img decoding=\"async\" src=\"https:\/\/coretampack.com\/wp-content\/uploads\/2026\/08\/IMG_8442-683x1024.DXgr8kBk_ZgGS6S.webp\" alt=\"Support services\" loading=\"lazy\" class=\"cover-img\">\n          <\/div>\n          <div class=\"split-content\">\n            <h2>Maintenance<\/h2>\n            <p>We provide a variety of after-sales maintenance modes including remote assistance, on-site visit, etc. During the warranty period, we will provide repair or replacement services for the failure of the machine due to non-human factors. We will continue to assist you after the warranty period.<\/p>\n            <p>In addition, <a href=\"#\">2 free sets of wearing parts<\/a> are included for replacement, and you'll also get:<\/p>\n            <p>We provide a comprehensive machine maintenance guide to help you know when to perform maintenance and the most effective way to care for your machine.<\/p>\n            <p>We're always ready to replace worn or non-functional parts for you.<\/p>\n            <p>To maximize your return on investment, you must perform regular preventive maintenance on your equipment.<\/p>\n            <a href=\"\/ru\/resources\/blog\/machine-preventive-maintenance-schedule\/\" class=\"btn btn-outline\">See More Maintenance<\/a>\n          <\/div>\n        <\/div>\n\n        <!-- Warranty -->\n        <div class=\"split-section split-r split-next\">\n          <div class=\"split-bg\">\n            <img decoding=\"async\" src=\"https:\/\/coretampack.com\/wp-content\/uploads\/2026\/08\/IMG_7413-1-1024x683.4cqGc9FW_Fe1AI.webp\" alt=\"Team support\" loading=\"lazy\" class=\"cover-img\">\n          <\/div>\n          <div class=\"split-content\">\n            <h2>Warranty<\/h2>\n            <p>Our packaging machines come with a 2-year warranty period. For wearing parts, we also provide sets of spare parts in the delivery. Additional wearing parts can be purchased separately.<\/p>\n            <p>Our professional after-sales team is always ready to provide technical support including video calls and on-site service. We respond quickly, and for remote service can even be provided immediately.<\/p>\n            <p>If you encounter any problems when using the equipment, we will be the first to respond. We can also send professional engineers to the customer's factory for debugging of complex problems.<\/p>\n            <a href=\"\/ru\/about-us\/quality-control\/\" class=\"btn btn-outline\">See More Warranty Service<\/a>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n  <\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":728,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-730","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/pages\/730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/comments?post=730"}],"version-history":[{"count":1,"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/pages\/730\/revisions"}],"predecessor-version":[{"id":959,"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/pages\/730\/revisions\/959"}],"up":[{"embeddable":true,"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/pages\/728"}],"wp:attachment":[{"href":"https:\/\/coretampack.com\/ru\/wp-json\/wp\/v2\/media?parent=730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}